When you go out to a restaurant and order food, you don't expect to have to go back into the kitchen and prepare the meal yourself. Of course you could do this on your own but the idea of a restaurant isn't that you just pay for the food. You pay for the service, quality and convenience.
All too often printers allow their customers to cook the meal instead of preparing it for them. Yes the customer may want options on design, stock and size just as anyone would expect a menu when going out to eat, but at the end of the day they work with a printer because of the service, quality and convenience they offer. Make printing easy. Easy is why customers work with you in the first place. If a customer wanted to print it themselves they would already be doing so (and quite possibly for much cheaper). Give them something worth paying for.
Friday, June 8, 2012
Sunday, June 19, 2011
Salt Gain
If a recipe calls for a measuring of salt, very rarely is it ever a good idea to add all of it in the beginning. Cooking is a delicate process that requires continual attention and tasting along the way. Adding too much salt to a recipe is an easy way to overpower a dish and unfortunately, you can't take that salt away.
When you cook, you should salt as you go. If you finish cooking and your dish isn't just right, then you can add salt to achieve the desired taste. Simply put, salt is much easier to add than to take away.
The same can be said of ink. Primarily due to dot gain, ink is easier to add than take away. Dot gain is the phenomenon that is caused by halftone dots increasing in size during the printing process. A nice, round dot will grow on press as it is transferred to paper and the result can be an average 15% growth of the dot causing the dot to look darker than expected.
Unfortunately dot gain is unavoidable so printers must compensate by creating curves in prepress that eliminate the effects of dot gain. Because dot gain is greater in the midtone values (around a 50% tint) and less in the extremes (5-10% tint or 90-100% tint) a tint reduction on a linear curve is needed to lower midtone plate values. Simply put, you can't just lower the ink densities on press if the midtones are too dark as this would also result in the dark image areas to look light and faded. So to achieve the optimal printed image it becomes necessary to remove enough dot on the front end to compensate for the dot returning during the printing process.
When you cook, you should salt as you go. If you finish cooking and your dish isn't just right, then you can add salt to achieve the desired taste. Simply put, salt is much easier to add than to take away.
The same can be said of ink. Primarily due to dot gain, ink is easier to add than take away. Dot gain is the phenomenon that is caused by halftone dots increasing in size during the printing process. A nice, round dot will grow on press as it is transferred to paper and the result can be an average 15% growth of the dot causing the dot to look darker than expected.
Unfortunately dot gain is unavoidable so printers must compensate by creating curves in prepress that eliminate the effects of dot gain. Because dot gain is greater in the midtone values (around a 50% tint) and less in the extremes (5-10% tint or 90-100% tint) a tint reduction on a linear curve is needed to lower midtone plate values. Simply put, you can't just lower the ink densities on press if the midtones are too dark as this would also result in the dark image areas to look light and faded. So to achieve the optimal printed image it becomes necessary to remove enough dot on the front end to compensate for the dot returning during the printing process.
Tuesday, May 10, 2011
The Five Immutable Laws of Building a Quality Mail List
Paint a Picture - If you had to paint a picture of your existing customers, what would they look like? What environment would you draw around them in your picture? Mail to that picture. Are your customers young, in hip clothing and hanging out in coffee shops or would they perhaps be sitting by a lake in plain clothing, feeding the ducks? Understanding who your customers are demographically and the environment they choose to place themselves in is critical to building any targeted mail campaign. Direct mail should aim to evoke and connect to the emotional experience of the recipients everyday life.
Stop Reinventing the Wheel - While there are many data companies out there that will simply enable you to purchase consumer or business lists based on parameters and demographics that you set, the real value that these companies provide are their pre-defined specialty lists. Simply put, they have already done the work for you. Chances are if you have an idea of your customer there is already a niche mailing list built for them. Companies like USA Data, Experian & Accudata will sell you a specialty list that could be anything from brides-to-be to home-school households. In addition, many magazines publishers and direct mail catalogs will sell you their list. Stop in your local bookstore and checkout all the specialty niche magazines available and remember there is a targeted mailing list behind everyone of them. For a more extensive listing of magazines check out Bacon's Directory of Magazines, Oxbridge Communications Standard Periodical Directory or Writersmarket.com. Catalog listings can be found in The Directory of Mail Order Catalogs from Grey House Publishing.
Go Fish - Have you ever dropped your business card in a fish bowl at a restaurant with the hopes of receiving some future gift card? If you have then chances are those establishments are taking your information and plugging it into a customer database to be used for future advertising campaigns. Whether you're using a fishbowl or a sign-up form it is imperative that you constantly be recording new contact information. Everyone you meet is a potential lead. How are you gathering this information? Are you asking your customers and fellow employees for referrals? If people run across your website or advertisement are you enticing them give you their information? Fishing for new leads is an easy way to build a strong mailing list and a commitment to doing this on a daily basis is critical.
Knowledge is More Powerful Than Imagination - When communicating an offer with a mailing list, why throw darts at a board with potentially irrelevant advertisements? The design might look great but if the content doesn't fit the person then the message is lost. Information about customers is one of the key components to a highly targeted direct mail campaign. Keeping good notes about a contact's interests and recording purchase history can help you target communications about your products and services to the specific customers who will find your offer relevant. The right offer to the right customer at the right time can be achieved with information.
The House Always Wins - While there is an endless supply of lists available for purchase targeting every demographic and customer group imaginable, the list that you keep of all your own customers and prospects, also known as the house list, will consistently give you your best response rate. Your house list already knows who you are, connects to your brand and understands your product. Direct mail advertising must always be mindful of the needs for their existing customer database when implementing campaigns.
Stop Reinventing the Wheel - While there are many data companies out there that will simply enable you to purchase consumer or business lists based on parameters and demographics that you set, the real value that these companies provide are their pre-defined specialty lists. Simply put, they have already done the work for you. Chances are if you have an idea of your customer there is already a niche mailing list built for them. Companies like USA Data, Experian & Accudata will sell you a specialty list that could be anything from brides-to-be to home-school households. In addition, many magazines publishers and direct mail catalogs will sell you their list. Stop in your local bookstore and checkout all the specialty niche magazines available and remember there is a targeted mailing list behind everyone of them. For a more extensive listing of magazines check out Bacon's Directory of Magazines, Oxbridge Communications Standard Periodical Directory or Writersmarket.com. Catalog listings can be found in The Directory of Mail Order Catalogs from Grey House Publishing.
Go Fish - Have you ever dropped your business card in a fish bowl at a restaurant with the hopes of receiving some future gift card? If you have then chances are those establishments are taking your information and plugging it into a customer database to be used for future advertising campaigns. Whether you're using a fishbowl or a sign-up form it is imperative that you constantly be recording new contact information. Everyone you meet is a potential lead. How are you gathering this information? Are you asking your customers and fellow employees for referrals? If people run across your website or advertisement are you enticing them give you their information? Fishing for new leads is an easy way to build a strong mailing list and a commitment to doing this on a daily basis is critical.
Knowledge is More Powerful Than Imagination - When communicating an offer with a mailing list, why throw darts at a board with potentially irrelevant advertisements? The design might look great but if the content doesn't fit the person then the message is lost. Information about customers is one of the key components to a highly targeted direct mail campaign. Keeping good notes about a contact's interests and recording purchase history can help you target communications about your products and services to the specific customers who will find your offer relevant. The right offer to the right customer at the right time can be achieved with information.
The House Always Wins - While there is an endless supply of lists available for purchase targeting every demographic and customer group imaginable, the list that you keep of all your own customers and prospects, also known as the house list, will consistently give you your best response rate. Your house list already knows who you are, connects to your brand and understands your product. Direct mail advertising must always be mindful of the needs for their existing customer database when implementing campaigns.
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